Chapter 7. Communicating Effectively
Communications – the most common scapegoat for poor management. This section will help you to understand and apply some of the key principles of communicating effectively, in particular:-
- Handling the flow of information
- Influencing situations and people
- Engaging team members
- Giving feedback
- Holding effective conversations
Activities include:-
- Team communications review
- Information needs review
- Conversations behaviours questionnaire
- Handling aggression and submission
- Telling positive stories
- Common pitfalls and how to avoid them
- Self assessment questionnaire
