Chapter 7. Communicating Effectively

Communications – the most common scapegoat for poor management. This section will help you to understand and apply some of the key principles of communicating effectively, in particular:-

  • Handling the flow of information
  • Influencing situations and people
  • Engaging team members
  • Giving feedback
  • Holding effective conversations
Activities include:-

  • Team communications review
  • Information needs review
  • Conversations behaviours questionnaire
  • Handling aggression and submission
  • Telling positive stories
  • Common pitfalls and how to avoid them
  • Self assessment questionnaire

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